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Planet Leasing Privacy Policy
| 1.1 | We appreciate your interest in our products and services and your visit to this website. Your privacy is important to us and we want you to feel comfortable with how we use and share your personal information. |
| 1.2 | This policy sets out how PLANET LEASING LIMITED handle your personal information, including when and why it is collected, used and disclosed and how it is kept secure. |
| 1.3 | You will find our contact details at the end of this policy which you can use if you have any questions, including how to update or access your personal information or to make a complaint. |
| 1.4 | This policy may change, so please check this page from time to time to ensure that you’re happy with any changes. Please see further Changes to this policy in Section 11. |
| 1.5 | This policy was last updated on 05 November 2018. |
| 2.1 | PLANET LEASING LIMITED is made up of numerous Branches and 2x Franchises. For further details, including a full list of these entities, please visit About PLANET LEASING Group in Section 13. Whenever you deal with one of these entities, the ‘controller’ of your personal information will be the specific aspect in our Company that you are interacting with or with whom your information has been shared. A ‘controller’ is defined as a person or company that decides why and how your personal information is processed. |
| 2.2 | Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the particular entity that is the controller of your personal information. |
| 3.1 | We may collect and process the following personal information about you: |
| Personal information you give to us: This is information about you that you give to us by entering information via our websites or our social media pages or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us includes your name, contact details, such as phone number, email address and address, enquiry details and your opinion of our products. | |
| Personal information we collect about you: We may automatically collect the following personal information: our web servers store as standard details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit and, for security reasons, the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies – please see Cookies in Section 9.2 for further information. We may also collect any personal information which you allow to be shared that is part of your public profile on a third-party social network. | |
| Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include PLANET LEASING Group companies or other third-party companies. The personal information received is as described in the two paragraphs above. | |
| 3.2 | Please see further ‘How we use your personal information’ in Section 4 for details of the purposes for which we use the personal information we obtain from these sources and the legal basis on which we rely to process that information. The remaining provisions of this policy also apply to any personal information we obtain from these sources. |
| 4.1 | Where you have provided CONSENT We may use and process your personal information where you have consented for us to do so for the following purposes: |
| • to share your personal information with our authorised dealers/suppliers to arrange the ordering or delivery of your vehicle or where you have requested a call back; • to supply brochures and other material you have specifically requested from us; and • to contact you via email, text message, post or telephone with marketing information about PLANET LEASING LIMITED and other products and services. |
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| 4.2 | You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent in Section 8.4 for further details. |
| 4.3 | Where required to perform a CONTRACT with you We may use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you, including for the following purposes: • To exchange such information as required to arrange a line of credit for you. • To allow for the provision of third-party breakdown services by our breakdown provider. |
| 4.4 | Where it is in your VITAL INTEREST We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way. |
| 4.5 | Where required to comply with our LEGAL OBLIGATIONS We will use your personal information to comply with our legal obligations including: (i) to assist HMRC, the Police, the Driver and Vehicle Licensing Agency (DVLA) or any other public authority or criminal investigation body; (ii) to identify you when you contact us; and (iii) to verify the accuracy of data that we hold about you. |
| 4.6 | Where there is a LEGITIMATE INTEREST We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes: • for analysis and profiling to inform our marketing strategy and to enhance and personalise your customer or visitor experience; • for market research in order to continually improve the products and services that we and our authorised dealers deliver to you; • to administer our websites and for internal operations, including troubleshooting, testing and statistical purposes; • for marketing activities, other than where we rely on your consent; • for the prevention of fraud and other criminal activities; • to undertake credit checks for finance; • to correspond and communicate with you; • to create a better understanding of you as a customer or visitor; • for network and information security; • to comply with a request from you in connection with the exercise of your rights; • for the purposes of corporate restructure, reorganisation or sale of our business or assets; • for efficiency, accuracy or other improvements of our databases and systems; • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings; and • for general administration, including managing your queries, complaints or claims, and sending service messages to you. |
| 5.1 | Group entities We may share your information with other entities within the PLANET LEASING Group. They may use your personal information in the ways set out in How we use your personal information in Section 4, in connection with products and services that complement our own range of products and services, for example finance or insurance products. Please visit About PLANET LEASING Group in Section 13 for the details of our group companies with whom we may share your personal information. |
| 5.2 | Our suppliers and service providers We may disclose your information to our third-party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include vehicle suppliers, vehicle delivery companies, cloud service providers, such as hosting and email management, advertising agencies, administrative services and other third parties who provide services to us. When we use third-party service providers, we only disclose to them such personal information required for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions. |
| 5.3 | Authorised dealers/suppliers in our network We may share your information with other companies within our Authorised Network. They may use your personal information in the ways set out in How we use your personal information in Section 4 or in connection with products and services that complement our own range of products and services, for example finance or insurance products. |
| 5.4 | Third parties who provide products and services We work closely with various third parties to bring you a range of products and services which are complimentary to ours. When you enquire about or purchase one or more of these products or services through us, the relevant third party may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. These third-party product providers may share your information with us, which we will use in accordance with this policy. In some cases, they will be acting as a ‘controller’ of your information and therefore we advise you to read their privacy policy. |
| 5.5 | Other ways we may share your personal information We may transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, such as by sharing your personal information with the DVLA, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers. However, we will always take steps with the aim of ensuring that your privacy rights continue to be protected. |
| 6.1 | All information you provide to us may be transferred to countries outside the European Economic Area (EEA). By way of example, this may be to a secure, encrypted data backup being stored in a country outside of the EEA or if any of our servers are, from time to time, located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. |
| 6.2 | If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents. |
| 6.3 | If you use our services whilst you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. |
| 7.1 | If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. |
| 7.2 | We do not retain personal information in an identifiable format for longer than is necessary. |
| 7.3 | We may need your personal information to establish, bring or defend legal claims, in which case we will retain your personal information for 7 years after the last occasion on which we have used your personal information in one of the ways specified in Section 4. |
| 7.4 | The only exceptions to this are where: • the law requires us to hold your personal information for a longer period or delete it sooner; • you exercise your right to have the information erased where it applies; and • in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place. |
| 8.1 | Your 'data subject' rights: You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request. |
| 8.2 | Accessing your personal information You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. |
| 8.3 | Correcting and updating your personal information The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know. |
| 8.4 | Withdrawing your consent Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you withdraw your consent, our use of your personal information before you withdraw is still lawful. |
| 8.5 | Objecting to our use of your personal information and automated decisions made about you. Where we rely on our legitimate business interests as the legal basis for processing your personal information, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. |
| 8.6 | Erasing your personal information or restricting its processing In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information in the following situations: • where you believe it is unlawful for us to do so; • you have objected to its use and our investigation is pending; or • you require us to keep it in connection with legal proceedings. In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so. |
| 8.7 | Transferring your personal information in a structured data file Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured data file, such as a CSV file. You can ask us to send your personal information directly to another service provider if this is technically possible. |
| 8.8 | Complaining to the UK data protection regulator You have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details. |
| 9.1 | Security measures we put in place to protect your personal information All entities within the PLANET LEASING Group use technical and organisational security measures to protect the personal information supplied by you and managed by us against manipulation, loss, destruction and access by third parties. Our security measures are continually improved in line with technological developments. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk. Where we have given, or where you have chosen, a password which enables you to access an account, you are responsible for keeping this password confidential. |
| 9.2 | Use of 'cookies' 'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. Information on the cookies that we use and their features can be found under Cookies in Section 9.2. |
| 9.3 | Links to other websites Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites and apps, so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps. |
| 9.4 | Social plugins We use so-called social plugins, such as buttons from Facebook, Google+ and Twitter. When activated, these buttons establish a direct link to the relevant social network. |
| 10.1 | We may collect your preferences to send you marketing information directly from us by email/SMS, where applicable, including: • if you register an account with us online; or • if you register a quote request or an enquiry call back. We will only do so if you have consented to receiving such marketing information directly from us. |
| 10.2 | We may contact you with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information, unless you object. |
| 10.3 | From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us. |
| 10.4 | You have the right to opt out of our use of your personal information to provide marketing to you. Please see Withdrawing your Consent in Section 8.4 and Objecting to our use of your personal information in Section 8.5 for further details. |
| We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services. |
| If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend or update your marketing preferences with Planet Leasing and our franchises, please contact the Planet Leasing Data Protection Officer: |
| Name: | Mr. Gary Bloxham |
| Address: | Planet Leasing Limited, 91-93 Leigh Road, Leigh-on-Sea, Essex SS9 1JL |
| Email: | gary.bloxham@planetleasing.co.uk |
| Telephone: | 01702 410470 |
| Group Entity | Registered Address | Company Number | Website |
|---|---|---|---|
| Planet Leasing Ltd Leigh-on-Sea, Head Office |
91-93 Leigh Road, Leigh-on-Sea, Essex, SS9 1JL | 6160177 | Page |
| Julian Nathan Limited t/a Planet Leasing North London |
111 Stanmore Hill, Stanmore, HA7 3DZ | 10367012 | Page |
| Granite Jaw Limited t/a Planet Leasing West London |
- | 14582574 | Page |
| Eton Gate Investments Ltd t/a Planet Leasing Kent |
66-68 Singlewell Road, Gravesend, Kent DA11 7PW | 11104736 | Page |
| Dominic James Automotive Ltd t/a Planet Leasing Vale of Glamorgan |
Workspace Albert Road, Jubilee Lane, Penarth, CF64 1BX | 17306735 | Page |
| XO Group Holdings Limited t/a Planet Leasing Cheshire |
31 Wellington Road, Nantwich, United Kingdom, CW5 7ED | 14356494 | Page |
| LFS Automotive Ltd t/a Planet Leasing Cambridge |
Field View High Street, Yelling, St Neots, England, PE19 6SB | 15348381 | Page |
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