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What you can expect from a typical customer journey process with Planet Leasing
The information below sets out sets out the stages of a customer journey for a typical contract hire agreement.
You have found us and submitted an enquiry.
We will allocate you an experienced Account Manager.
An initial fact-finding discussion will determine your vehicle and contract requirements.
Your Account Manager will assess the market, as well as your circumstances and requirements and offer all suitable options that are available. The focus will be on your needs and saving money, locating the best possible value for money on suitable vehicles and specifications.
Your Account Manager will send a detailed quote to you in writing, including any relevant information at that stage, such as delivery lead times, available stock, etc. The quotation details our fees for our services.
At this stage, if you choose to go ahead, you will be sent a proposal form, via secure link, for completion, along with details of the finance company we are sending your proposing to.
Once approved, we will send you our vehicle order for e-signature and we will order your vehicle.
Once the order is confirmed, our Administration department will generate the finance agreements for signature and provide you with regular updates on delivery progress.
For the extensive administration work involved in the arrangement of documentation and delivery of your vehicle, a non-refundable fee of £300.00 including VAT is payable before any delivery can be arranged and confirmed.
Once your vehicle has arrived in stock, our Deliveries Team will take your delivery instructions and arrange delivery with our supplying dealer.
At this stage we will invite you to review the service we have given you so far.
Your Account Manager will contact you at least once each year to check on the vehicle and contract. We will ask for mileage updates to ensure you avoid excess mileage charges, which we can help you manage by reviewing mileage-rescheduling options.
Your Account Manager will be in touch towards the end of your contract to discuss options available and your future requirements. We will work with you to try to minimise any potential end of contract charges, such as damage recharges.
We aim to provide you with a high standard of service at all times and it is extremely important to us that all complaints are dealt with in a timely manner and to the satisfaction of all parties involved.
In the event of any issue, either with the vehicle or finance contract, please refer to our complaints policy, a copy of which accompanies this guide.
Follow this link to read our full Complaints Procedure.
Planet Leasing operates a cancellation policy explaining the circumstances in which an order may be cancelled and any fees or charges that may apply.
Our cancellation policy may vary depending on the type of agreement involved and the stage reached in the ordering process. For full details, including applicable cancellation rights, cancellation periods and charges, please read our Initial Disclosure Document before placing an order.
Whether it's short-term or long-term lease. we'll find the best auto lease deals for you. With our extensive knowledge on the car leasing process and contract hire services, including insurance, credit providers, VAT implications, and TAX benefit information, you can trust our impartial and direct advice.
